ParseHook automatically extracts customer details, issue type, inferred priority, and message body from inbound support emails. It fires structured JSON to your helpdesk within 5 seconds — no manual triage, no copy-paste.
{
"type": "support",
"customer_email": "customer@theircompany.com",
"subject": "Webhook not firing",
"priority": "urgent",
"account": "acme-corp",
}Point your support address at ParseHook or forward inbound support emails. Works alongside Zendesk, Intercom, or any helpdesk.
ParseHook extracts customer details, identifies issue type, and infers priority from language signals — 'urgent', 'blocking', 'production down' automatically map to high priority.
JSON fires to your webhook. Create tickets in Zendesk, Linear, or Notion automatically. Route by priority without manual triage.
Yes. ParseHook infers priority from language signals in the email. Words like 'urgent', 'blocking', 'production down' map to high priority in the output.
No. ParseHook is the parsing layer. You still use Zendesk, Intercom, or Linear. ParseHook gets the structured data into your helpdesk faster and without manual work.
Yes via webhook logic. ParseHook fires the parsed ticket type. Your webhook handler routes billing issues to one queue, technical issues to another.
Within 5 seconds. Your helpdesk or database receives the structured ticket payload before manual triage could even begin.
Yes. If the customer includes an account ID, plan name, or order number in the email body, ParseHook extracts it as a distinct field in the JSON payload.
ParseHook processes each incoming email. Thread context and previous messages are handled based on your email client's forwarding format, allowing you to append replies to existing tickets.
Yes. The structured JSON fires to your webhook, which can easily be configured to create Jira issues, GitHub issues, or Trello tasks using a middleware like Zapier, Make, or n8n.
Yes. Since ParseHook classifies the issue type instantly, your webhook handler can trigger immediate, highly relevant auto-responses via your helpdesk API.