Refund Policy
Guidelines for subscription refunds and accuracy guarantee
Qualification Criteria
To qualify for a refund, you must meet the following conditions:
- The 14-day window applies to the first payment of a new subscription or an upgrade to a higher plan. Renewals are not eligible unless required by applicable law.
- You have parsed fewer than 100 emails (Pro) or 1,000 emails (Business) before requesting the refund.
- The account is not flagged for Terms of Service violations or abuse.
Accuracy Guarantee
If ParseHook consistently fails to achieve 99% field-level accuracy on standard formats (invoices, receipts, leads, orders, and similar structured emails) over a calendar month, you may claim a full refund of your paid plan for that month. See our Benchmark Report for details.
Processing & Legal
To avoid delays, please contact our support team before initiating a chargeback. We process approved refunds within 5 business days. Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank or card issuer.
For EU consumers, this policy does not limit any statutory withdrawal rights under applicable consumer protection law.